Responsible Gaming

Our Commitment to Responsible Gaming

Vosmisa Casino Hotel is dedicated to the following principles:

• Promoting gambling as a form of entertainment, not as a way to make money
• Providing information and resources to help guests make informed decisions about their gambling activities
• Training our staff to recognize signs of problem gambling and respond appropriately
• Preventing underage individuals from accessing gambling facilities
• Supporting research and education initiatives related to responsible gaming
• Collaborating with treatment providers and support organizations to assist those in need

Signs of Problem Gambling

Gambling should be an enjoyable activity. However, for some individuals, it can develop into a problem. The following signs may indicate that gambling has become problematic:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve feelings of anxiety or depression
• Lying to family members or friends about gambling activities
• Borrowing money or selling possessions to finance gambling
• Neglecting work, school, or family responsibilities due to gambling
• Experiencing financial hardship as a result of gambling
• Feeling restless or irritable when trying to cut down on gambling
• Making repeated unsuccessful attempts to control, cut back, or stop gambling
• Risking or losing significant relationships or career opportunities because of gambling
• Chasing losses (trying to win back money that has been lost)

If you or someone you know is experiencing these symptoms, it may be time to seek help.

Responsible Gaming Tools and Resources

Self-Assessment

We encourage our guests to regularly assess their gambling habits. Consider asking yourself:

• Is gambling interfering with my work, education, or family responsibilities?
• Am I gambling to escape problems or to relieve stress?
• Have I ever lied about my gambling activities?
• Do I continue to gamble despite negative consequences?
• Have I borrowed money or sold possessions to finance my gambling?

If you answer "yes" to any of these questions, you may want to evaluate your gambling habits more carefully.

Self-Exclusion Program

Vosmisa Casino Hotel offers a self-exclusion program for individuals who wish to restrict their access to our gambling facilities. This program allows guests to voluntarily ban themselves from our casino for a specified period or permanently.

To enroll in our self-exclusion program, please speak with a member of our responsible gaming team at the casino or contact us at [email protected].

Limit Setting

We encourage our guests to set personal limits on their gambling activities:

• Time limits: Decide in advance how long you will spend gambling
• Money limits: Set a budget for your gambling activities and stick to it
• Win limits: Determine an amount at which you will stop playing if you win
• Loss limits: Decide on a maximum amount you are willing to lose

Help and Support Resources

If you or someone you know needs assistance with gambling-related issues, the following resources are available:

Our responsible gaming team is also available to provide information and assistance. They can be reached at the responsible gaming desk in our casino or by contacting [email protected].

Underage Gambling Prevention

Vosmisa Casino Hotel strictly prohibits gambling by individuals under the age of 21. We implement the following measures to prevent underage gambling:

• ID verification at all casino entrances
• Regular security patrols throughout the casino floor
• Training for all staff to recognize and report suspected underage gambling
• Signage throughout the property reminding guests of the minimum age requirement

Parents and guardians are reminded not to leave children unattended on hotel premises and to be mindful of the example they set regarding gambling activities.

Responsible Alcohol Service

We recognize that alcohol consumption can impair judgment and lead to irresponsible gambling decisions. Vosmisa Casino Hotel is committed to the responsible service of alcohol and will not serve alcoholic beverages to visibly intoxicated guests.

Contact Us

If you have any questions or concerns about our responsible gaming program, or if you need assistance, please contact our responsible gaming team at: