Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Personal information refers to data that can be used to identify you individually. This may include:

• Name, address, email address, and phone number
• Date of birth and government-issued identification details
• Payment information, such as credit card details
• Loyalty program membership information
• Reservation and stay history
• Gaming preferences and history
• Special requests or accommodations

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Referring website
• Time and date of website visits
• Pages viewed on our website

2. How We Collect Information

We collect information through various channels:

• Directly from you when you make reservations, register for our loyalty program, or communicate with us
• Through your use of our website, mobile applications, and online services
• During your stay at Vosmisa Casino Hotel, including your use of casino facilities, dining, and other amenities
• From third-party service providers, such as travel agencies or booking platforms
• Through cookies and similar tracking technologies

3. How We Use Your Information

We may use your information for the following purposes:

• Process reservations and fulfill your requests
• Create and manage your account
• Administer our loyalty program
• Process payments and transactions
• Provide personalized service during your stay
• Send promotional communications and offers
• Improve our services and develop new offerings
• Analyze usage patterns and preferences
• Ensure compliance with legal and regulatory requirements, particularly related to responsible gaming
• Protect the security and integrity of our operations

4. Information Sharing and Disclosure

We may share your information with the following parties:

• Affiliated companies and properties within our corporate family
• Service providers who perform functions on our behalf
• Financial institutions to process payments
• Business partners with whom we offer co-branded services or promotions
• Government authorities when required by law, regulation, or legal process
• In connection with a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries where we process it.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: